Intern - Returnship - Portfolio Manager

Role Overview The Portfolio Manager plays a strategic and operational role within Adobe Consulting, overseeing a portfolio of customer engagements to ensure successful delivery, customer satisfaction, revenue optimization, and resource alignment. The role acts as the single point of contact for customers and orchestrates cross‑functional collaboration across Delivery Managers, RMO, PSS, CSM, TAM, Engineering, and Consulting Leadership. This position directly contributes to improving backlog health, utilization, book‑to‑bill, margin, and long‑term customer value. [Portfolio Manager | SharePoint] Key Responsibilities 1. Customer & Engagement Management Lead project initiation, planning, staffing, execution, and closure across your portfolio. Serve as the primary customer interface for Consulting delivery. Re‑engage stale projects, ensure timely reporting for active engagements, and align stakeholders across Support, ADLS (Training), PM, Product Marketing, and Engineering. [Portfolio Manager | SharePoint] 2. Portfolio & Delivery Governance Maintain an accurate consulting backlog and improve overall visibility to Delivery Managers. Track and report progress across engagements; drive predictable outcomes and mitigate risks. Strengthen revenue linearity, book‑to‑bill ratio, and utilization across the portfolio. [Portfolio Manager | SharePoint] 3. Resource & Capacity Planning Forecast resource needs and anticipate demand for specialized Adobe experts. Partner with RMO on staffing decisions, requests, assignments, and onboarding. Ensure resource schedules and hours are up to date within DPO Planner. [Portfolio Manager | SharePoint] 4. Financial & Operational Excellence Drive margin improvements through optimized staffing and project planning. Identify upsell and follow‑on engagement opportunities in partnership with PSS and Account Teams. Support leadership with delivery dashboards, risk logs, escalations, and customer roadmap discussions. [Portfolio Manager | SharePoint] 5. Stakeholder Collaboration Engage with Consultants for delivery updates, risks, and project changes. Partner closely with CSM and TAM teams to align on customer success outcomes. Collaborate with Delivery Leaders and cross‑functional teams to ensure high‑quality execution aligned with Adobe Consulting best practices. [Portfolio Manager | SharePoint] Required Qualifications Experience Typically 10+ years of experience in Program/Portfolio/Project Management roles. Demonstrated experience managing multi‑million‑dollar digital transformation programs. Background in Adobe Experience Cloud–based engagements strongly preferred. Technical Skills Familiarity with Adobe Experience Cloud products and delivery methodologies. Understanding of resourcing models (onshore/offshore), backlog management, and delivery KPIs. Strong analytical capability to interpret metrics and drive data‑informed decisions. Leadership & Interpersonal Skills Ability to influence multiple cross‑functional teams and manage complex stakeholder expectations. Excellent communication skills with senior executives and technical teams. Strong problem‑solving, negotiation, and conflict‑resolution abilities. Core Competencies Customer Leadership – Ability to lead executive‑level discussions and maintain strong customer relationships. Delivery Excellence – Ensures predictable, high‑quality outcomes across engagements. Strategic Planning – Forecasts needs, identifies growth opportunities, and drives continuous improvement. Operational Discipline – Skilled at managing financials, backlog, utilization, and portfolio dashboards. About Adobe Adobe empowers everyone to create through innovative platforms and tools that unleash creativity, productivity and personalized customer experiences. Adobe’s industry-leading offerings including Adobe Acrobat Studio, Adobe Express, Adobe Firefly, Creative Cloud, Adobe Experience Platform, Adobe Experience Manager, and GenStudio enable people and businesses to turn ideas into impact, powered by AI and driven by human ingenuity. Our 30,000+ employees worldwide are creating the future and raising the bar as we drive the next decade of growth. We’re on a mission to hire the very best and believe in creating a company culture where all employees are empowered to make an impact. At Adobe, we believe that great ideas can come from anywhere in the organization. The next big idea could be yours. Let’s Adobe together At Adobe, we believe in creating a company culture where all employees are empowered to make an impact. Learn more about Adobe life, including our values and culture , focus on people, purpose and community , Adobe for All , comprehensive benefits programs , the stories we tell , the customers we serve, and how you can help us advance our mission of empowering everyone to create. Adobe is proud to be an Equal Employment Opportunity employer. We do not discriminate based on gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other protected characteristic. Learn more. Adobe aims to make our Careers website and recruiting process accessible to any and all users. If you have a disability or special need that requires accommodation to navigate our website or complete the application process, email accommodations@adobe.com or call +1 408-536-3015. AI Use Guidelines for Interviews: Our interviews are designed to reflect your own skills and thinking. The use of AI or recording tools during live interviews is not permitted unless explicitly invited by the interviewer or approved in advance as part of a reasonable accommodation. If these tools are used inappropriately or in a way that misrepresents your work, your application may not move forward in the process. At Adobe, we empower employees to innovate with AI — and we look for candidates eager to do the same. As part of the hiring experience, we provide clear guidance on where AI is encouraged during the process and where it’s restricted during live interviews. See how we think about AI in the hiring experience .